Here are some of the frequently asked questions which you may have. If you are unable to find an answer for your question, please contact us.
What currency are your products priced in?
All prices on our website are in Singapore Dollars (SGD).
What methods of payment are available?
For your order to be processed in the shortest possible time, we recommend making payment online using a credit card or debit card. Payments made on our website are processed by Stripe, a payment gateway that is certified to PCI Service Provider Level 1, which is the most stringent level of certification in the payments industry. We do not store your card details on our servers.
Alternatively, you could make a bank transfer or send us a cheque. The order will be processed after the amount has been received. To help us verify your payment, send us a screenshot of the transaction via email. Don’t forget to include the order number in your email or at the back of the cheque. Cheques must be denominated in Singapore dollars. If you are transferring funds from overseas, you will need to bear the inward fees.
If you cannot place your order online, please let us know and we will sort things out. Our products are also available for purchase at major bookstores across Singapore.
What are the delivery charges?
Delivery charges are calculated based on the weight of the package and are added to the total price of the products. This amount covers the postage costs needed to get the products from our warehouse to your doorstep or letterbox (or both if you have a slot in your front door). A separate delivery charge helps us to keep our products affordable in the long run. We offer free delivery within Singapore from time to time, so keep your eyes peeled. Or you could simply sign up for our mailing list.
For international orders, customs charges may apply when the package reaches the destination country. We are required by law to declare the contents and value of your package, but we are not able to determine or estimate the customs charges. Kindly get in touch with your local customs department for further details. In most countries, the package will only be released after the charges have been paid. If your package is returned to us due to non-payment of charges, we will not be able to refund the delivery fee.
How will I receive my items?
Once your order is confirmed, we will pack your products and send them out within 2 working days. All our products are shipped from Singapore. For Singapore addresses, flat items such as books are normally delivered within 1 to 2 working days, and larger packages will reach you within 3 to 5 working days. For international addresses, the delivery time is 4 to 12 working days. Some of our products are designed and packaged to fit most standard letterboxes. For these reasons, you may receive your items in separate shipments.
Why hasn’t my order arrived?
Please be informed that there may be delays during the festive periods and due to other circumstances beyond our control. If you require our products urgently, please get in touch with us so that we can make the best possible arrangements for an additional fee. For customised orders, we will inform you about the additional processing time required.
Can you customise your products with my logo or text?
Some of our products can be customised with a minimum order. We can also make arrangements to ship your custom order using unbranded packaging. Feel free to send an email to email@example.com to discuss what you have in mind, and we will work something out for you.
How do I make a wholesale or bulk purchase?
For wholesale or bulk purchase of our products at special rates, kindly email us at firstname.lastname@example.org for more details.
When will you reply my email?
We will usually respond within 2 working days. If you have been waiting for our reply for some time, please do us a small favour by checking your spam folder before sending us another email. We may have genuinely missed your email.